Return and Exchange Policy
Return and Exchange Policy
At The Terra Trove, we strive to provide our customers with high-quality products and excellent customer service. Please review our return and exchange policy outlined below:
Exchange Policy: We offer exchanges for products found to be defective within 10 days of the purchase date. If you receive a defective item, please contact our customer service team at E-mail : trovetheterra@gmail.com and Contact us at +91-79882-50021 within the specified timeframe to initiate the exchange process. To be eligible for an exchange, the defective product must be in its original packaging and accompanied by the original receipt or proof of purchase.
Upon approval of your exchange request, we will provide you with instructions on how to return the defective item. Once we receive and inspect the product, we will dispatch a replacement item of the same model and value. If the exact item is not available, we may offer a comparable alternative there of.
Return Policy: Please note that we do not have a general return policy for products that are not defective. We encourage customers to thoroughly review product details and specifications before making a purchase decision. If you have any questions or concerns about a product, please contact our customer service team prior to making your purchase.
Conditions for Exchange:
- The defective product must be reported within 24 Hours of the purchase date.
- The product must be in its original packaging.
- The original receipt or proof of purchase must accompany the returned item.
Non-eligible Items for Exchange:
- Products damaged due to misuse, neglect, or improper handling.
- Items without a valid proof of purchase.
Refunds: We do not offer refunds for defective items. Our exchange policy is designed to ensure that customers receive a replacement for any products that are found to be defective.
Contact Information: For assistance with exchanges or any inquiries, please contact our customer service team at [customer service email/phone number].
Thank you for choosing "The Terra Trove". We appreciate your understanding and cooperation with our return and exchange policy.